Refund policy

Digital Delivery & 100% Integrity Guarantee

Because all products on shop.yoursmarttoolkit.com are non-tangible, irrevocable digital assets (pre-built Excel models, Word templates, and PDF operational playbooks) delivered instantly via automated download links, sales are generally final once the digital files are accessed. 

However, every purchase is backed by our Technical Defect & Replacement Guarantee:

1. File Defect & Replacement Guarantee
If you experience any file corruption, formula calculation issues, or compatibility problems in supported environments (Microsoft Excel 2016–365, Google Sheets, or LibreOffice):
- Email our engineering support desk at support@yoursmarttoolkit.com within 14 days of purchase.
- Include your Order Number, spreadsheet software version, and a screenshot of the issue.
- We will provide an updated, verified file build or resolution within 24 business hours.

2. Accidental Duplicate Purchases
If you mistakenly purchase the exact same toolkit twice under the same email within 48 hours, contact support with both order numbers for an immediate 100% refund on the duplicate order.

3. IT Security Compliance
All toolkits are 100% Macro-Free (.xlsx, .docx, .pdf) for enterprise IT security compliance. Templates are standalone operational models and do not connect directly to live SAP server databases.

Support Contact:
Email: support@yoursmarttoolkit.com
Turnaround SLA: < 24 business hours (Monday – Friday)
Registered Office: 28 Street 203C, Islamabad 44000, Pakistan